Trust

A plain-English guide to how FixASB protects your data, encourages responsible use, and gives authorised organisations access where appropriate.

Our business model and mission

Why we believe a mission-led private business can help us move quickly, develop useful technology and make a bigger impact.

Focused on our mission

Our goal is to help make public places safer. We use data, technology and partnerships to help people and organisations understand problems earlier and respond more effectively.
A private business that can move quickly

We believe operating as a private business allows us to develop and improve FixASB quickly, invest in the technology, and make it available more widely.
Creating value for the public and our partners

Crime and anti-social behaviour cost individuals, businesses and public services significant amounts of time and money. We aim to help reduce those costs. Our business earns revenue by providing useful services to organisations that benefit from the value we create.

The public and our partners should be able to trust FixASB to operate responsibly, securely and transparently.

Cyber Essentials certified

We are Cyber Essentials certified (opens external site) , showing that we have important cyber-security protections in place.
Police Industry Charter

We are a Police Industry Charter (opens external site) signatory and have committed to responsible standards when working with policing and public-safety organisations.
Registered with the ICO

We are registered with the Information Commissioner's Office and are responsible for meeting our obligations under UK data protection law.
Hosted on AWS

FixASB is hosted using Amazon Web Services, which provides resilient cloud infrastructure. You can read more about AWS compliance programmes (opens external site) .
Protected by Cloudflare

We use Cloudflare to help protect FixASB from malicious traffic and automated attacks, and to help keep the service available. You can read more at the Cloudflare Trust Hub (opens external site) .

How we protect FixASB and the information entrusted to us.

Encryption in transit and at rest

We use encryption to protect data while it is being sent and while it is stored. This helps prevent unauthorised access to your information.
Following recognised security guidance

Guidance from the UK National Cyber Security Centre (NCSC) (opens external site) helps inform our approach to security, including how we protect cloud services and manage cyber risk.
Several layers of protection

We do not rely on a single security measure. We use several layers of protection, including restricted access, secure authority portals, monitoring and other technical controls.

What we ask you to do when using FixASB.

Do

Share calm, factual information about recurring problems in public places.
Please avoid

Do not use FixASB for emergencies or for private disputes between individuals.
If you are unsure

Read our full terms of use.

How we use and protect personal information.

We do not sell your personal data

We only use personal information for the purposes explained in our privacy policy, and we use security measures to protect it.
We protect precise locations

Public issue pages show an approximate location label and a privacy ring and/or orb to denote the general area. We also provide ways to report inappropriate content.
Read the details

See our full privacy policy.

How authorised organisations can use FixASB.

Access is controlled

Access for authorities is controlled and is intended to help relevant organisations understand and respond to reported problems.
Your consent matters

It's your choice whether authorities are provided with your name, telephone number and email address when you submit your report.
Accountability matters

Organisations using authority access are expected to follow the standards set out in our Authority Charter, including respecting the independence of FixASB.
See the charter

Read the full Authority Charter.

Start a report

Enter a postcode to start a report and help build a clearer picture of what is happening locally.